A residential security package should protect your home. But what actually transpires when your home security alarms go off in Baltimore? What are the right steps to take to ensure you and your family are safe?
The most important first step is to remain calm. Know that your 24/7 monitoring specialists are there for you. Then proceed with the recommended actions to be fully equipped to handle any crisis at your property.
Our 24-Hour Specialists Are Focused On Your Safety
A 24-7 monitoring specialist is immediately alerted whenever your Baltimore home security alarms go off. When an agent is notified, they will reach out to you as quickly as possible to determine what caused the alarm. Your protection devices will trip in various situations, including:
In situations where a device was tripped accidentally—like not remembering that the motion sensors are switched on when you open a window— a monitoring specialist will call to find out if you need help. Give them your passcode, and they can turn off the alarm.
In a true emergency, your monitoring team member will send out emergency personnel, including police, fire, and EMS, to your home. They will even act as your proxy if you aren't at home. The monitoring agent also can inform authorities which security device was set off, giving them a forewarning for what could be a hazardous environment. Your monitoring professional will remain on the phone with you to help you stay calm and let you know what the next steps should be.
Recommended Steps if Your Alarm Goes Off In Baltimore
Being awoken in the dead of night to an alarm blaring is understandably frightening—even moreso if you aren’t clear as to why it’s happening. The smartest thing to do is stay as calm as possible and take the following actions:
First, get somewhere safe. Round up your family and pets as quickly as possible and get into a secure room within your residence or exit as quickly as possible. It's a natural response to feel like you need to deal with the problem on your own, but this is not the best course of action. Instead, concentrate on keeping yourself and your family protected and letting the authorities handle the issue.
Finally, keep in constant communication with your monitoring agent and first responders. You are able to be patched through, so representatives of each team are talking together. Or, if it’s not possible to get a direct call to emergency services, you can still receive updates via text. Even if it’s only a false alarm, it's a good idea to maintain communications with everyone involved so you will be prepared should an actual problem occur.
Be Prepared For All Types of Emergencies in Baltimore with Secure24 Alarm Systems
From fires to break-ins, Secure24 Alarm Systems works hard to make sure you and your family are completely protected. With 24-hour monitoring, home automation, and safety alarms, your home will become the secure environment you’ve always wanted. Design your ideal home security plan by submitting the form below or reach out to (410) 934-3289 to speak with a member of our team.